⚠️IMPORTANT: We are experiencing technical issues with patients re-ordering. We are working to resolve this as quickly as possible. Thank you for your patience and understanding.
Regulation and Feedback
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Complaints and Feedback
At Lotus Weight Loss Clinic, we are dedicated to providing the highest standard of care and service to our patients. We value your feedback, whether it’s to highlight areas where we excel or areas where we can improve. We are committed to maintaining an open culture of learning and continuous improvement, ensuring that your concerns are handled with professionalism and transparency.
Our Promises to You
We will listen. Your feedback is important, and we will take the time to understand your concerns.
We will act. We are committed to working with you to find a fair and timely resolution.
We will improve. Every piece of feedback helps us to learn and enhance our services for all patients.
How to Submit Feedback or Make a Complaint
If you would like to share your feedback—whether positive or negative—or make a formal complaint, please contact us at support@lotusweightloss.co.uk, using the subject line ‘Feedback’ or ‘Complaint’. We aim to respond within 7 working days, in line with our commitment to patient care and regulatory standards.
For information on returns and cancellations, please refer to the relevant sections in our FAQ page.
Your satisfaction and well-being are our top priorities, and we are here to support you at every step of your journey with us.
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