⚠️ Ordering Limits (from 1st Sept)
✅ You can only order from Lotus if you’ve had 2 pens or less in the last 28 days.
🚫 If you’ve already had 3 or more pens in the last 28 days, your order will be cancelled & refunded.
⏳ Please note: Due to high demand, orders may take up to 1-2 days to process.
Follow us on Instagram for updates.
Yes — we are a fully registered and regulated clinic. We are CQC (Care Quality Commission) registered, which means we meet strict standards for safety, effectiveness, and patient care in the UK.
All of our weight loss medications, including Mounjaro and Wegovy, are 100% genuine and dispensed by our GPhC (General Pharmaceutical Council) registered pharmacy.
Your health is our priority, and we’re committed to providing safe, trustworthy care every step of the way.
Our online consultation form is carefully designed to:
1) Assess your eligibility and safety for each weight loss treatment.
2) Prevent you from purchasing medications that aren’t right for you.
3) Recommend the most effective and safest option based on your medical history.
Prefer to speak to someone first?
We would love to hear from you. Give us a quick call, use our contact form or message us on the live chat. Head to our Contact Us page for more details.
Our goal is to ensure you feel fully supported and confident before you start your treatment.
Switching to Lotus Weight Loss Clinic is quick and easy. Simply start a consultation and our form is designed to guide you through the process step by step.
You will need to upload evidence of a previous prescription or supply from your current provider to ensure continuity of care and appropriate dosing. You can switch to us as long as your BMI is 20 or above and you have used your weight loss medication within the last 6 months. We welcome patients on long term maintenance doses where you can order your same dose every month, in order to maintain your healthy weight.
Once your consultation is reviewed and approved by our clinicians, you can enjoy our hassle-free service, including fast re-ordering, free next-day delivery, access to our loyalty programme and ongoing clinical support. For more information, see our page Switching to Lotus.
Yes. We have many patients on long term maintenance doses where you can order the same dose every month, in order to maintain your healthy weight. Prefer fewer orders? Our 2-month supply option offers a 5% discount and added convenience, perfect for those on a stable dose. You will need to upload evidence of a previous prescription or supply from your current provider to ensure continuity of care and appropriate dosing.
You can switch to us as long as your BMI is 20 or above and you have used your weight loss medication within the last 6 months.
Switching to Lotus Weight Loss Clinic is quick and easy. Simply start a consultation and our form is designed to guide you through the process step by step.
No, we don’t offer a subscription service — and that’s a conscious decision. We believe that when it comes to prescription medications, especially for weight loss, you shouldn’t be tied into a subscription. Your health and journey can change, and we want you to stay in control.
Our patients have told us they prefer a flexible, non-subscription model where they can decide when to order. That’s why we send you a handy email reminder a few days before your next order is due. The reordering process is quick and simple — no need to fill out a new form each month. Just click the reorder button and you’re good to go.
That said, we’re working on an automatic reordering option for those who are on a stable dose and settled on their medication — stay tuned!
Yes, at Lotus Weight Loss Clinic, your privacy is our top priority. All your personal information, medical data, and order history are kept completely confidential and are only accessible to our qualified staff and clinicians.
We comply with strict UK data protection laws (GDPR) and are registered with the Information Commissioner’s Office (ICO) to ensure your data is handled securely. We never share your information with third parties without your consent.
For more details, please review our Privacy Policy. If you have any questions about confidentiality, feel free to contact our support team.
At Lotus Weight Loss Clinic, we recommend informing your GP about any new medications you take to ensure they have a complete picture of your health.
When placing an order, you’ll have the option to provide your GP’s details. For certain high-risk medications, such as weight loss injections (e.g., Mounjaro and Wegovy), providing your GP’s information is mandatory. If you choose to share your GP details, we will send your GP a letter to notify them of the treatment prescribed to support your overall healthcare management.
If you decide not to share your GP details for medications where it’s optional (e.g. Orlistat), we still encourage you to update them about your treatment to ensure continuity of care.
For more information, please contact our support team.
If you experience side effects, follow these steps:
Mild side effects (e.g. mild nausea, with or without vomiting, constipation, headaches, diarrhoea, heartburn or injection site reactions)
First, scroll down the page and read our FAQ section for ‘Advice on Side Effects’ which provides guidance on managing common side effects. If you need further advice, contact our clinical team, your NHS GP, or a local pharmacist.
Severe side effects (e.g. moderate or severe nausea with vomiting and/or diarrhoea, severe abdominal pain, reduced urine output and/or fluid build up, sudden fast heart rate or vision changes, lumps in your neck or a hoarse voice or other severe side symptoms that are concerning you)
Call your NHS GP or NHS 111 for urgent medical assistance.
Emergency situations (e.g. severe allergic responses with difficulty breathing)
Dial 999 immediately for life-threatening symptoms.
For urgent care advice see our Urgent Care Services page.
Yes, at Lotus Weight Loss Clinic, we actively monitor your progress to ensure you are achieving safe and effective results with your treatment.
We review your weight loss progress, medical history, and medications every month when you place your order. Additionally, we conduct detailed clinical reviews every six months to assess your overall health and treatment effectiveness.
From time to time, we will also email you to check in on your progress and offer support. We encourage you to reach out to us at any time if you have any questions or concerns about your treatment.
Weight loss results can vary from person to person, and it’s important to stay patient and consistent with your treatment plan. If you don’t see the expected results, we recommend the following steps:
1) Give it time: GLP-1 medications such as Wegovy and Mounjaro work gradually. It may take a few weeks to notice significant changes in appetite and weight loss.
2) Review your lifestyle habits: Ensure you’re following a balanced, calorie-controlled diet and incorporating regular physical activity to support your medication.
3) Regular monthly reviews: Each time you place an order, our team reviews your progress and can offer personalised advice or adjustments to your treatment plan if needed.
4) Six-month clinical review: If after six months your weight loss progress is not as expected, our healthcare professionals will conduct a detailed review to assess whether changes to your treatment, lifestyle, or medical history are necessary.
Reach out for support: If you have concerns about your progress, you can contact our clinical team at any time for guidance and support.
Yes, you can stop your medication at any time; however, we recommend doing so under medical guidance to ensure it’s the right decision for your health and weight loss goals.
Before discontinuing your treatment, consider the following:
1) Consult with our clinical team: Stopping your medication abruptly may affect your progress. Our team can provide guidance on tapering off safely and discuss alternative options if needed.
2) Potential weight regain: Weight loss medications work alongside lifestyle changes. Stopping treatment without a sustainable plan may lead to weight regain.
3) Side effects management: If you’re considering stopping due to side effects, adjustments to your dosage or treatment plan may help. Reach out to us for support.
Mounjaro (Tirzepatide)
If your next scheduled dose is more than 4 days away: Take the missed dose as soon as you remember.
If your next dose is within 4 days: Skip the missed dose and take your next scheduled dose on your usual day.
Do not double your dose to make up for a missed injection.
Wegovy (Semaglutide)
If you miss a dose and it’s within 5 days of your scheduled day: Take the missed dose as soon as possible.
If more than 5 days have passed: Skip the missed dose and take your next injection on the scheduled day.
Do not double your dose to make up for a missed injection.
Orlistat
Take your missed dose with your next meal, as long as it contains fat.
If you’ve already had a fat-containing meal and missed the dose, simply continue with your next scheduled dose.
Do not take a double dose to make up for the one you missed.
At Lotus Weight Loss Clinic, we are committed to providing a seamless and affordable service for our patients. That’s why we are proud offer FREE next-day delivery via either Royal Mail Tracked 24 or DPD Next Day, so you can receive your weight loss treatment quickly and without any extra costs. Please note the cut off ordering time for next day delivery is 1pm- this is not a guarantee but we try our very best to process your order as quickly and safely as possible.
We are proud to offer FREE next-day delivery via Royal Mail Tracked 24 or DPD Next Day, so you can receive your weight loss treatment quickly and without any extra costs.
Once your order is approved you will receive an email from our pharmacy asking you to confirm your address, select your preferred courier and a preferred delivery day.
Orders placed before 1pm on weekdays will normally arrive the next day.
Orders placed after 1pm on weekdays or anytime on the weekend will normally arrive within 2 working days.
Please note these time frames are not a guarantee but we try our best to process all orders as quickly and safely as possible. Most orders with Royal Mail Tracked 24 get delivered the next working day after shipping, however it can take up to 3 working days.
All weight loss injectables, including Wegovy and Mounjaro, are shipped in discreet, special refrigerated packaging to maintain their effectiveness and quality.
Yes, at Lotus Weight Loss Clinic, we understand the importance of privacy when it comes to your health. That’s why all our orders are shipped in plain, discreet packaging, without any branding or labels that could indicate the contents inside.
How We Ensure Discreet Packaging
Plain Exterior: Your order will arrive in an unbranded brown padded envelope or plain cardboard box with no mention of Lotus Weight Loss Clinic or weight loss treatments.
No Identifiable Markings: There are no pharmacy-related logos, descriptions, or branding on the outside of the package.
Simple Shipping Label: The only visible information will be your name and address on a standard shipping label, ensuring complete confidentiality.
With our discreet packaging, you can order with confidence and peace of mind, knowing that your privacy is protected at every step.
Yes, Lotus Weight Loss Clinic delivers to the Scottish Highlands and the Channel Islands, though delivery times may vary, and next-day delivery cannot always be guaranteed for these locations and may take up to 3 working days for remote locations.
At present, we do not deliver outside the UK, including destinations such as the USA or mainland Europe. Our services are currently available only within the UK, ensuring compliance with local healthcare regulations.
Placing an order with Lotus Weight Loss Clinic is quick, simple, and entirely online. Our process is designed to ensure you receive the most suitable treatment for your weight loss goals safely and conveniently.
Step 1: Start Your Online Consultation
Visit our website and select the weight loss treatment you’re interested in (Mounjaro, Wegovy, or Orlistat).
Complete a short online consultation form, where we’ll ask you a few questions about your medical history, lifestyle, and weight loss goals.
Our experienced clinicians will review your responses to determine if the selected treatment is right for you.
Step 2: Clinician Approval
Once you submit your consultation, one of our qualified UK-based doctors or pharmacists will carefully review your answers. If approved, you’ll receive confirmation, and your order will be processed for dispatch. If we require further information, we will contact you via email or phone.
Step 3: Discreet Next-Day Delivery
Once approved, your medication will be shipped in plain, discreet packaging via next-day delivery, ensuring a fast and confidential service straight to your door.
Re-ordering your medication is simple. Just log in to your account and use the quick re-order button to place your next order in seconds.
You can re-order your medication up to 2 weeks before your due date, and if you like we’ll also send you email & SMS reminders to ensure you never run out of your treatment.
No, you don’t need an existing prescription to place an order with us. Our qualified clinicians will assess your medical suitability through a quick and confidential online consultation. If you are eligible for treatment, we will issue a free private prescription as part of our service.
How It Works
1) Complete an Online Consultation form: Answer a few health-related questions to help our clinicians determine if the treatment is right for you.
2) Prescription Approval: If you meet the medical criteria, our registered healthcare professionals will issue a prescription at no extra cost.
3) Fast, Discreet Delivery: Once approved, your treatment will be dispatched for next-day delivery in plain packaging.
At Lotus Weight Loss Clinic, we do not currently accept existing NHS or private prescriptions. Instead, we provide a free online consultation service, which allows our experienced UK-based doctors and pharmacists to assess your suitability for treatment and issue a private prescription at no additional cost, if you are eligible.
At Lotus Weight Loss Clinic, we offer a variety of secure and convenient payment methods to ensure a smooth and hassle-free experience when ordering your weight loss treatments.
Accepted Payment Methods
We accept all major credit and debit cards, including:
– Visa
– Mastercard
– American Express (AMEX)
All payments are processed securely, and we do not store any sensitive payment details.
For your privacy, all transactions made with Lotus Weight Loss Clinic will appear discreetly on your bank statement under the name “Lotus”, with no reference to weight loss treatments or medications.
You can cancel your order before dispatch by contacting our customer care team via our Contact Us page. Once the order has been processed and dispatched, cancellations will no longer be possible.
At Lotus Weight Loss Clinic, your health and safety are our top priorities. Due to strict healthcare regulations, we cannot accept returns of prescription medications once they have been posted. This is to ensure the integrity, safety, and compliance of all treatments provided. If you have unused or unwanted medication, please take it to your local pharmacy for safe disposal, in accordance with UK regulations.
If this has occurred, please contact us immediately for assistance using the details on our Contact Us page. Please provide us with your details, order number and courier tracking number and we will look into this for you as a priority. We will endeavour to arrange for a replacement or refund, depending on your preference and the item’s availability. Our goal is to ensure that you receive your products in perfect condition and are satisfied with your purchase.
We use Royal Mail 24 or DPD Next Day Delivery to ship your medication. Once your order has been dispatched, you will receive an email with a tracking link. If you won’t be available at the time of delivery, you can use this link to rearrange the delivery, request it to be left with a neighbour, or specify a safe place.
If you miss the delivery, the courier will leave a note and offer an attempt to redeliver. If delivery is still unsuccessful, the medication will be returned to our pharmacy, and we will contact you to arrange a new shipment (please note we may charge for this).
Please note that injectable GLP-1 medications like Mounjaro and Wegovy must be kept within a cold chain, which is only maintained for 72 hours after our pharmacy ships them. Your medication will arrive within a cold pack and when it arrives we advise you to unpack it and store your medication in the fridge.
If your medication has been removed from refrigeration or cold packaging for more than a couple of hours, it must be used within 30 days. Please ensure you are available to receive your delivery to maintain the medication’s effectiveness.
If your order arrives and it has been damaged in transit or it is faulty, please contact us as soon as possible by email and include photos of the damaged package and/or medication. We will then arrange a convenient time for our courier to collect the damaged package and/or medication from your home- we always collect damaged/ faulty prescription medication for safety and audit purposes. If you’re not going to be home to hand the package to the courier, then let us know and we can arrange for you to leave it in a safe space, or with a neighbour. Once our courier has collected the damaged package and we have received it back at the pharmacy for inspection, we will endeavour send you out a brand new delivery the next working day, free of charge.
Mounjaro® is one of the most clinically effective weight loss treatments available today.
Results from Clinical Studies
– Average weight loss of 20% of body weight over 36 weeks.
– Up to 25% total body weight reduction over 88 weeks.
– Proven to be twice as effective as Wegovy® for people with type 2 diabetes.
At Lotus Weight Loss Clinic, we provide ongoing personalised care and support to help you achieve these results. We deliver your medication quickly in discreet packaging and provide you with everything you need to get started.
Mounjaro® (tirzepatide) is a weekly injectable medication that mimics gut hormones responsible for regulating appetite and blood sugar.
Benefits
– Helps you feel fuller for longer.
– Reduces cravings and controls appetite.
– Supports sustained, healthy weight loss when paired with a balanced diet and physical activity.
Mounjaro® comes in an easy-to-use pre-filled KwikPen for once-weekly injections.
Instructions for Use
– Inject once a week on the same day, at any time.
– Can be administered in the abdomen, thigh, or upper arm.
– The needle is small and virtually painless.
When you order from Lotus Weight Loss Clinic, we offer step-by-step instructions and video guides to ensure you feel confident and comfortable with your first injection at home. Any issue you can give us a call and one of our clinicians can talk you through it.
Mounjaro® starts at a low dose and gradually increases to ensure your body adjusts comfortably.
Dosage Schedule
Weeks 1-4: Start with 2.5 mg once weekly.
Every 4 Weeks: The dose increases (5 mg, 7.5 mg, etc.) up to a maximum of 15 mg.
Your progress is carefully monitored by our clinical team to ensure the dosage supports your weight loss goals. Most patients need to show a 5% reduction in body weight after 6 months to continue treatment.
Mounjaro® is generally well-tolerated, but some users may experience mild side effects as the body adjusts.
Common Side Effects
– Nausea and/or vomiting
– Constipation and/or Diarrhoea
– Heartburn
These symptoms typically lessen over a few weeks. Increasing the dosage gradually helps minimise these side effects.
Rare but Serious Side Effects
– Gallstones
– Pancreatitis
– Low Blood Sugar (Hypoglycemia)
– Allergic Reactions (anaphylaxis)
If side effects persist, our team at Lotus is available 24/7 for free clinical support.
Yes, there is evidence that Mounjaro® may reduce the effectiveness of oral contraceptives after starting treatment or increasing your dose.
Our Recommendation
You should use a barrier method of contraception (e.g. condoms) in addition to your pill for four weeks after starting the medication, and for four weeks after any increase in dose. You may wish to consider contacting your GP to discuss more effective forms of contraception such as coils, implants and injections.
Mounjaro should not be used if you are breastfeeding, pregnant or trying for a baby.
More information can be found here:
https://www.fsrh.org/Common/Uploaded%20files/documents/Patient-information-GLP-1-agonists-and-contraception.pdf
If you’re struggling to tolerate your new dose of Mounjaro, it’s important to remember that some side effects, such as nausea or digestive discomfort, are common when adjusting to treatment and usually will resolve within a few days to a few weeks. However, there are steps you can take to manage them effectively.
What You Can Do
1) Give Your Body Time:
Side effects often improve as your body adjusts to the medication. Staying hydrated and eating smaller, balanced meals can help.
2) Adjust Your Dosage Schedule:
If advised by our clinical team, you may stay on your current dose for longer before increasing to the next level. Or step down to a lower dose.
3) Consult Our Clinical Team:
If side effects persist or become severe, contact us for guidance. We may recommend adjusting your treatment plan or exploring alternative options.
Do not stop or adjust your medication without professional advice. If you need support, visit our Contact us page for assistance.
According to the latest clinical guidance from NICE, Mounjaro can be used for up to 2 years for weight management when prescribed under medical supervision- however, for certain patients it may be appropriate for them to take it life-long. Once you achieve your target weight, our clinicians may recommend transitioning to a maintenance dose of 2.5mg or 5mg to help sustain your progress and prevent weight regain. We can continue to prescribe medication to you indefinitely as long as your BMI is 19 or above and the benefits are outweighing the risks of treatment.
Considering switching from Mounjaro® to Wegovy®? You’re not alone — many patients are now choosing Wegovy as a more cost-effective option that still offers proven and reliable weight loss results. With strong clinical evidence and growing availability, Wegovy continues to be a popular and well-tolerated choice for long-term weight management.
Switching from Mounjaro® (tirzepatide) to Wegovy® (semaglutide) is simple.
If you are tolerating your Mounjaro dose well, you can transition to an equivalent dose of Wegovy (see below). If you’re experiencing side effects, we recommend stepping down one dose level when switching. A minimum 1-week gap should be left between your last dose of Mounjaro and your first dose of Wegovy.
| Mounjaro dose | Equivalent Wegovy dose |
|---|---|
| 2.5 mg | 0.25 mg |
| 5 mg | 0.5 mg |
| 7.5 mg | 1 mg |
| 10 mg | 1.7 mg |
| 12.5 mg | 2.4 mg |
| 15 mg | 2.4 mg |
| Mounjaro dose | Recommended Wegovy dose (step down) |
|---|---|
| 2.5 mg | 0.25 mg |
| 5 mg | 0.25 mg |
| 7.5 mg | 0.5 mg |
| 10 mg | 1 mg |
| 12.5 mg | 1.7 mg |
| 15 mg | 1.7 mg |
* Please note this method is considered off-license, meaning it hasn’t been formally studied in clinical trials. However, real-world data and clinical experience suggest that many patients tolerate this switch well with no serious issues, aside from typical GLP-1 side effects such as nausea or constipation.
If you are a new patient, simply start a new online consultation on our website and select your equivalent dose of Wegovy. The questionnaire is designed to guide you through the process step-by-step. You’ll be asked to upload evidence of your most recent Mounjaro prescription to confirm eligibility.
You can switch from Mounjaro to Wegovy with Lotus as long as your BMI is above 20 and you’ve used Mounjaro within the last 6 months.
For existing customers, simply log into your account and click the “Switch between Mounjaro and Wegovy” button on your dashboard. From there, you can choose your preferred medication and select your desired dose with ease.
Clinical trials show:
While Wegovy may offer slightly lower average weight loss than Mounjaro in trials, many patients still achieve impressive and meaningful results — especially when supported with healthy eating, physical activity, and expert guidance.
Results from the recent STEP UP trial showed that an investigational 7.2 mg dose of Wegovy led to an average weight loss of 21% in adults with obesity and no diabetes. While this dose is not yet licensed and should not be used currently, it highlights the future potential of Wegovy to deliver even greater weight loss results – potentially matching or exceeding Mounjaro’s performance if approved.
For now, we stress that this higher dose remains investigational and should only be used once officially licensed and prescribed.
If you’d like personalised advice, our clinical pharmacists are here to help.
💬 Use our Live Chat or email us at support@lotusweightloss.co.uk and we’ll support you every step of the way.
Wegovy® is one of the most clinically effective weight loss treatments available today.
Results from Clinical Studies
Wegovy® is one of the most proven and effective weight loss treatments available today.
– Two-thirds of users lost more than 10% of their body weight.
– Nearly one-third of participants lost over 20% of their total body weight.
– Average weight loss of over 15kg.
At Lotus Weight Loss Clinic, we provide expert guidance and ongoing clinical support to help you maximise your results and stay on track.
Wegovy® (Semaglutide) is an injectable medication that mimics 1 natural gut hormone (GLP-1) that is responsible for regulating appetite and blood sugar.
Benefits
– Helps you feel fuller for longer.
– Reduces cravings and controls appetite.
– Supports sustained, healthy weight loss when paired with a balanced diet and physical activity.
Wegovy® comes in an easy-to-use pre-filled KwikPen for once-weekly injections.
Instructions for Use
– Inject once a week on the same day, at any time.
– Can be administered in the abdomen, thigh, or upper arm.
– The needle is small and virtually painless.
When you order from Lotus Weight Loss Clinic, we offer step-by-step instructions and video guides to ensure you feel confident and comfortable with your first injection at home. Any issue you can give us a call and one of our clinicians can talk you through it.
Wegovy® starts at a low dose and gradually increases to ensure your body adjusts comfortably.
Dosage Schedule
Weeks 1-4: Start with 0.25 mg once weekly.
Every 4 Weeks: The dose increases (0.5 mg, 1 mg, etc.) up to a maximum of 2.4 mg.
Your progress is carefully monitored by our clinical team to ensure the dosage supports your weight loss goals. Most patients need to show a 5% reduction in body weight after 6 months to continue treatment.
Wegovy® is generally well-tolerated, but some users may experience mild side effects as the body adjusts.
Common Side Effects
– Nausea
– Constipation or Diarrhoea
– Vomiting
These symptoms typically lessen over time. Increasing the dosage gradually helps minimise these side effects.
Rare but Serious Side Effects
– Gallstones
– Pancreatitis
– Low Blood Sugar (Hypoglycemia)
– Allergic Reactions (anaphylaxis)
If side effects persist, our team at Lotus is available 24/7 for free clinical support.
There is currently no evidence that Wegovy (semaglutide), exenatide, liraglutide, dulaglutide or
lixisenatide reduce the effectiveness of oral contraception (i.e. the combined pill, or the
progestogen only pill/ “mini-pill”).
More information can be found here:
https://www.fsrh.org/Common/Uploaded%20files/documents/Patient-information-GLP-1-agonists-and-contraception.pdf
If you’re struggling to tolerate your new dose of Wegovy, it’s important to remember that some side effects, such as nausea or digestive discomfort, are common when adjusting to treatment and usually will resolve within a few days to a few weeks. However, there are steps you can take to manage them effectively.
What You Can Do
1) Give Your Body Time:
Side effects often improve as your body adjusts to the medication. Staying hydrated and eating smaller, balanced meals can help.
2) Adjust Your Dosage Schedule:
If advised by our clinical team, you may stay on your current dose for longer before increasing to the next level. Or step down to a lower dose.
3) Consult Our Clinical Team:
If side effects persist or become severe, contact us for guidance. We may recommend adjusting your treatment plan or exploring alternative options.
Do not stop or adjust your medication without professional advice. If you need support, visit our Contact us page for assistance.
According to the latest clinical guidance from NICE, Wegovy can be used for up to 2 years for weight management when prescribed under medical supervision- however, for certain patients it may be appropriate for them to take it life-long. Once you achieve your target weight, our clinicians may recommend transitioning to a maintenance dose of 0.25mg or 0.5mg to help sustain your progress and prevent weight regain. We can continue to prescribe medication to you indefinitely as long as your BMI is 19 or above and the benefits are outweighing the risks of treatment.
Some trials have shown an average body weight reduction of around 5% after 3 months.
Results from Clinical Studies
Orlistat is clinically proven to help people lose up to 50% more weight than dieting alone.
Orlistat is most effective when paired with healthy eating habits and regular exercise, and our team at Lotus Weight Loss Clinic provides guidance to help you stay on track.
Orlistat is a clinically proven weight loss medication that prevents the body from absorbing about one-third of the fat from your meals.
How It Works
– Orlistat binds to enzymes in your digestive system, blocking them from breaking down fat.
– The undigested fat is naturally passed through your stools, reducing overall calorie absorption.
– It only works when fat is present in your meal, meaning it won’t affect your body when consuming low-fat foods.
– Orlistat does not affect the brain, heart, or sleep, making it a great choice for those seeking a non-stimulant weight loss aid.
Dosage Instructions
– Take one 120mg capsule with water at each main meal containing fat (up to three times a day).
– Meals should contain no more than 30% of their calories from fat.
– If you skip a meal or eat a low-fat meal, skip the dose – Orlistat is only effective with dietary fat.
– Do not exceed three 120mg capsules per day – higher doses do not increase weight loss.
Important: Orlistat can reduce the absorption of fat-soluble vitamins (A, D, E, K). Take a daily multivitamin at least two hours before or after using Orlistat to maintain healthy vitamin levels.
Orlistat is generally well tolerated, but some users may experience gastrointestinal side effects as their body adjusts.
Common Side Effects (Usually Temporary)
– Oily spotting or fatty stools
– More frequent bowel movements
– Abdominal pain and bloating (especially in those with diabetes)
– Wind (with or without oily discharge)
Rare Side Effects
– Low blood sugar levels (in diabetics)
– Tooth/gum issues
– Rectal pain or discomfort
Side effects typically subside after a few weeks. If you experience ongoing issues, our clinical team is available for support 24/7.
Xenical is the branded version of Orlistat, but both contain the same active ingredient (Orlistat 120mg).
The difference lies in price – Xenical is more expensive due to its brand name, while Orlistat offers equal effectiveness at a lower cost.
At Lotus Weight Loss Clinic, we provide safe, affordable Orlistat to help you achieve your goals without unnecessary expense.
If you’re experiencing difficulty tolerating Orlistat, such as digestive side effects (e.g., oily stools, bloating, or stomach discomfort), there are several steps you can take to manage these issues and improve your experience with the medication.
Steps to Take If You Can’t Tolerate Orlistat
1) Review Your Diet
Orlistat works by blocking fat absorption, so consuming a diet that’s too high in fat can lead to unpleasant side effects. Try reducing your fat intake to no more than 30% of your daily calories, and spread it evenly across meals.
2) Stay Hydrated and Eat Smaller Meals
Drinking plenty of water and eating smaller, balanced meals can help minimize digestive discomfort.
3) Give Your Body Time to Adjust
Side effects often improve after a few weeks as your body adapts to the medication.
4) Contact Our Clinical Team
Persist or become difficult to manage, our healthcare professionals can provide guidance. We may adjust your dosage, recommend dietary modifications, or explore alternative weight loss options.
Generally, it recommended that Orlistat can be used for up to 12 months, but continued use depends on your progress and individual response to treatment. According to clinical guidelines, you should achieve at least a 5% reduction in body weight within the first 3 months of treatment to continue its use effectively. If this target is not met, alternative weight management strategies may be considered.
Side effects with weight loss medications are common, especially when you first start a medication or increase the dose. The good news is that for most people they are normally mild and only last for a short while, then normally settle down and disappear altogether. Healthy eating and taking your doses at the same time each week can help with side effects. There’s also the option to stay on a lower dose until they get better.
If you experience side effects, follow these steps:
Mild side effects (e.g. mild nausea, with or without vomiting, constipation, headaches, diarrhoea, heartburn or injection site reactions)
First, scroll down this page and read the answers for the specific side effects you’re experiencing. If you need further advice, contact our clinical team, your NHS GP, or a local pharmacist.
Severe side effects (e.g. moderate or severe nausea with vomiting and/or diarrhoea, severe abdominal pain, reduced urine output and/or fluid build up, sudden fast heart rate or vision changes, lumps in your neck or a hoarse voice or other severe side symptoms that are concerning you)
Call your NHS GP or NHS 111 for urgent medical assistance.
Emergency situations (e.g. severe allergic responses with difficulty breathing)
Dial 999 immediately for life-threatening symptoms.
For urgent care advice see our Urgent Care Services page.
Diarrhoea is a very common side effect of GLP-1 medications like Mounjaro and Wegovy, affecting more than 1 in 10 people—especially during the initial weeks of treatment. Most cases tend to be mild and resolve on their own, but staying hydrated and taking simple steps can help you recover more quickly.
1) Stay Hydrated
Drink plenty of fluids: Water, squash, and oral rehydration solutions (e.g., Dioralyte) are excellent choices.
Avoid sugary or caffeinated drinks: If you have diabetes or are prone to dehydration, these can aggravate your symptoms.
2) Rest and Recover
Take it easy: Allow your body time to recuperate. Overexertion can worsen diarrhoea symptoms.
3) Manage Your Diet
Eat small, frequent meals: Consider bland, easy-to-digest options at first (e.g., plain rice, bananas, toast).
Introduce foods slowly: Once symptoms improve, gradually reintroduce a balanced diet to avoid upsetting your stomach again.
Avoid spicy or greasy foods: These can exacerbate diarrhoea.
4) Consider Over-the-Counter Remedies
Oral rehydration salts: These replenish lost fluids and electrolytes. Ask your local pharmacist for guidance.
Loperamide: This medication can help reduce diarrhoea but should not be taken for more than 48 hours without medical advice.
Pain relievers: Simple analgesics like paracetamol can help relieve discomfort.
Visit the NHS website for additional guidance on managing diarrhoea.
When to Seek Help
Persistent Diarrhoea: If it lasts more than 48 hours or you cannot keep fluids down, contact your NHS GP, NHS 111, or our clinical team at Lotus Weight Loss.
Signs of Dehydration or Bloody Stools: If you notice blood in your stools or any bleeding from your bottom, or if you feel drowsy or extremely weak, seek urgent medical advice.
Severe Symptoms: If you experience persistent vomiting, extreme fatigue, or any other severe side effects, call NHS 111 or consult your doctor immediately.
Remember, managing diarrhoea effectively helps you stay on track with your weight loss goals. If you have any concerns, please reach out to our Lotus Weight Loss clinical team for professional advice. We’re here to ensure you feel confident and supported throughout your journey.
Diarrhoea is a very common side effect of GLP-1 medications like Mounjaro and Wegovy, affecting more than 1 in 10 people—especially during the initial weeks of treatment. Most cases tend to be mild and resolve on their own, but staying hydrated and taking simple steps can help you recover more quickly.
1) Stay Hydrated
Drink plenty of fluids: Water, squash, and oral rehydration solutions (e.g., Dioralyte) are excellent choices.
Avoid sugary or caffeinated drinks: If you have diabetes or are prone to dehydration, these can aggravate your symptoms.
2) Rest and Recover
Take it easy: Allow your body time to recuperate. Overexertion can worsen diarrhoea symptoms.
3) Manage Your Diet
Eat small, frequent meals: Consider bland, easy-to-digest options at first (e.g., plain rice, bananas, toast).
Introduce foods slowly: Once symptoms improve, gradually reintroduce a balanced diet to avoid upsetting your stomach again.
Avoid spicy or greasy foods: These can exacerbate diarrhoea.
4) Consider Over-the-Counter Remedies
Oral rehydration salts: These replenish lost fluids and electrolytes. Ask your local pharmacist for guidance.
Loperamide: This medication can help reduce diarrhoea but should not be taken for more than 48 hours without medical advice.
Pain relievers: Simple analgesics like paracetamol can help relieve discomfort.
Visit the NHS website for additional guidance on managing diarrhoea.
When to Seek Help
Persistent Diarrhoea: If it lasts more than 48 hours or you cannot keep fluids down, contact your NHS GP, NHS 111, or our clinical team at Lotus Weight Loss.
Signs of Dehydration or Bloody Stools: If you notice blood in your stools or any bleeding from your bottom, or if you feel drowsy or extremely weak, seek urgent medical advice.
Severe Symptoms: If you experience persistent vomiting, extreme fatigue, or any other severe side effects, call NHS 111 or consult your doctor immediately.
Remember, managing diarrhoea effectively helps you stay on track with your weight loss goals. If you have any concerns, please reach out to our Lotus Weight Loss clinical team for professional advice. We’re here to ensure you feel confident and supported throughout your journey.
Nausea and vomiting are common side effects of GLP-1 medications like Mounjaro and Wegovy. Around 1 in 10 users experience these issues, especially when increasing doses. Although uncomfortable, they often improve over time as your body adjusts. Below are some practical steps to help manage nausea and vomiting while staying on track with your weight loss journey.
1) Stay Hydrated
Drink plenty of clear fluids: Aim to sip water, herbal teas, or electrolyte drinks frequently.
Avoid sugary or caffeinated beverages: This is especially important if you have diabetes or are prone to dehydration.
2) Eat Small, Frequent Meals
Try lighter portions: Eating smaller meals more frequently can ease stress on your stomach.
Choose bland or plain foods: Plain rice, crackers, or toast can be easier to tolerate if you’re feeling queasy.
3) Calm Your Stomach
Try herbal teas: Ginger, peppermint, and fennel teas are known to help soothe nausea.
Opt for fresh air: Stepping outside for a short walk or simply opening a window can help relieve nausea.
Avoid strong smells: Cooking odors or heavily scented foods can make nausea worse.
4) Use Over-the-Counter Remedies
Antacids: If heartburn or acid reflux accompanies your nausea, an OTC antacid can help. Speak with your local pharmacist for advice.
Anti-sickness medications: Options like Cyclizine may alleviate severe nausea and vomiting. These can be purchased from our Lotus Weight Loss website (please contact us using the form on the ‘Contact us’ page if you feel you may need Cyclizine) or recommended by your pharmacist or doctor.
5) Monitor for Dehydration
Watch for dark urine or dizziness: These can be signs of dehydration. If you notice any symptoms of dehydration and can’t keep fluids down, call NHS 111 or contact your GP.
Visit the NHS website for additional guidance on managing Nausea.
When to Seek Help
Frequent Vomiting: Vomiting more than three times a day may mean that Mounjaro or Wegovy aren’t suitable for you. Please monitor your symptoms and speak to our clinical team or your NHS GP.
Persistent or Severe Nausea/Vomiting: If symptoms do not improve with the above measures, or you experience intense abdominal pain or other severe side effects, contact NHS 111 or your GP for further advice.
Signs of Dehydration: Inability to keep fluids down, dark urine, feeling light-headed or passing less urine than usual are indicators you should seek help right away.
At Lotus Weight Loss, your comfort and safety are paramount. If you’re struggling with nausea, vomiting, or any other side effects, don’t hesitate to get in touch with our clinical team. We’re here to provide tailored support and ensure you feel confident throughout your weight loss journey.
Heartburn (also known as acid reflux or GORD) is a very common side effect of GLP-1 medications like Mounjaro and Wegovy. It often appears alongside nausea. Although it can be uncomfortable, there are several ways to reduce its impact and keep your weight loss journey on track.
1) Stay Hydrated
Drink clear fluids: Sip on water, herbal teas (e.g., ginger, peppermint), or low-sugar beverages to help neutralise stomach acid.
Avoid sugary or caffeinated drinks: These can worsen heartburn, especially if you have diabetes or are prone to acid reflux.
2) Eat Small, Frequent Meals
Portion control: Large meals can exacerbate acid reflux. Opt for smaller, more frequent meals throughout the day.
Avoid lying down after eating: Wait at least 2–3 hours before bedtime or lying flat to reduce reflux.
3) Adjust Your Diet
Limit triggers: Spicy, greasy, fatty, and highly acidic foods can increase heartburn. Caffeine, alcohol, and sugary foods may also trigger symptoms.
Chew thoroughly and eat slowly: This can ease the strain on your digestive system and help prevent reflux.
4) Simple Lifestyle Changes
Elevate your head while sleeping: Use an extra pillow or raise the head of your bed slightly.
Wear loose-fitting clothes: Tight clothing around the waist can aggravate heartburn.
Avoid smoking (if you smoke): Smoking can worsen reflux and delay healing.
5) Over-the-Counter Relief
Antacids and reflux medications: Gaviscon, omeprazole, or lansoprazole can provide relief. Consult your local pharmacist, GP, or our clinical team at Lotus Weight Loss for specific recommendations.
Visit the NHS website for additional guidance on managing heartburn.
When to Seek Help
Persistent or Severe Heartburn: If you’re relying on over-the-counter treatments daily, or if symptoms persist despite lifestyle changes, speak to your NHS GP or our clinical team. You may need a different type of prescription medication or further evaluation.
Other Concerns: If heartburn is accompanied by severe abdominal pain, difficulty swallowing, or unexplained weight loss, contact a medical professional promptly.
At Lotus Weight Loss, we’re committed to supporting your well-being throughout your Mounjaro or Wegovy journey. If heartburn—or any other side effect—is impacting your progress, please reach out to our clinical team or seek advice from your NHS GP.
Burping and sulphur burps (which can have a distinct “rotten egg” smell) are sometimes reported by people taking GLP-1 medications like Mounjaro or Wegovy. These symptoms can be linked to indigestion, heartburn, or acid reflux, and are often influenced by dietary habits. Here are some tips to help reduce excessive burping and improve comfort:
1) Adjust Your Eating Habits
Eat slowly and chew thoroughly: Eating too fast can cause you to swallow extra air, which may lead to more frequent burping.
Avoid straws and smoking: Both introduce excess air into your stomach.
Limit fizzy drinks and alcohol: Carbonated beverages and alcohol can increase gas production.
2) Choose Foods Wisely
Reduce high-fat or greasy meals: These can slow digestion and exacerbate burping.
Monitor sugar intake: High-sugar foods can feed gut bacteria that produce extra gas.
Keep a food diary: Note any foods that worsen your symptoms, so you can adjust your diet accordingly.
3) Stay Hydrated & Move More
Drink plenty of water: Staying hydrated can aid digestion and reduce burping episodes.
Gentle exercise: Activities like walking, jogging, or yoga can help release trapped gas and support healthy digestion.
4) Try Herbal Teas & Over-the-Counter Remedies
Peppermint or ginger tea: These can soothe the digestive tract and minimize gas.
Indigestion relief: Over-the-counter remedies (e.g., antacids) can help if you’re experiencing reflux or heartburn alongside burping.
5) Take Mounjaro or Wegovy with Food
Pairing your dose with a meal: This may help reduce gastrointestinal side effects, including burping and sulphur burps.
When to Seek Help
Frequent or Persistent Symptoms: If burping or sulphur burps continue despite lifestyle changes, speak with your pharmacist, GP, or our clinical team at Lotus Weight Loss. They can assess for underlying issues like reflux and suggest treatments that can be used alongside Mounjaro or Wegovy.
Severe Discomfort or Other Symptoms: If you experience severe abdominal pain, persistent nausea, or vomiting, contact a medical professional promptly.
At Lotus Weight Loss, your comfort is our priority. If you have any questions about managing burping, sulphur burps, or any other side effect, please reach out to our clinical team or consult your NHS GP for personalised advice. We’re here to ensure you feel supported every step of the way on your weight loss journey.
Headaches are a very common side effect of GLP-1 medications like Mounjaro and Wegovy, affecting more than 1 in 10 users. They often subside within a few days or weeks as your body adjusts, but they can be uncomfortable in the meantime. Below are some strategies that may help alleviate headache symptoms:
1) Stay Hydrated
Drink plenty of clear fluids: Aim for water, herbal teas, or low-sugar beverages to help maintain proper hydration and possibly reduce headache frequency.
2) Rest in a Quiet Environment
Dimly-lit, peaceful space: Giving yourself a break in a quiet room with soft or minimal lighting can significantly ease headache discomfort.
3) Use Simple Pain Relievers
Over-the-counter painkillers: Medications such as paracetamol can help while your body gets used to Mounjaro or Wegovy. Always follow the recommended dosage.
4) Practice Relaxation Techniques
Meditation and breathing exercises: Focus on deep, slow breaths or try a guided meditation app. DIY scalp or temple massages: Gently massaging your head and temples can provide relief from tension headaches.
5) Apply Hot or Cold Compresses
Neck and forehead: Alternating between warm and cool compresses may help relax tense muscles and reduce headache pain.
6) Get Adequate Sleep
Aim for 7–9 hours per night: Lack of sleep can worsen headaches, so maintaining a consistent sleep schedule can help prevent them.
Visit the NHS website for additional guidance on managing headaches.
When to Seek Help
Persistent or Worsening Headaches: If your headaches don’t improve or they become more severe, contact your NHS GP, NHS 111, or our clinical team at Lotus Weight Loss for further advice.
Associated Symptoms: If you experience other concerning symptoms—such as severe nausea, dizziness, or blurred vision—seek medical attention promptly.
At Lotus Weight Loss, we’re here to support you through every step of your weight loss journey, including managing side effects. If you have any concerns or questions, please get in touch with our clinical team or consult your NHS GP for personalised guidance.
Injection site reactions—such as redness, itching, bruising, swelling, and pain—can affect up to 1 in 10 users of GLP-1 medications like Mounjaro and Wegovy. These symptoms often improve as your body adjusts to the medication, but here are a few tips to help you manage them:
1) Consider Antihistamines
Non-drowsy antihistamine tablets: Options like cetirizine can help reduce redness and itching.
Local antihistamine/ weak steroid cream: Applying cream directly to the affected area can provide quick relief. Your local pharmacist can recommend suitable products.
2) Rotate Injection Sites
Vary your injection spots: Using a different site each time (e.g., abdomen, thigh) can help prevent repeated irritation in the same area.
3) Practice Gentle Care
Avoid rubbing or scratching: This can worsen redness or swelling.
Use cool compresses: Placing a cool cloth over the affected area may soothe discomfort.
When to Seek Help
Worsening or Spreading Rash: If your rash becomes more painful, larger, or doesn’t improve, stop using Mounjaro or Wegovy and contact your GP, NHS 111, or visit A&E for further evaluation.
Severe Pain or Discomfort: If the pain is unbearable or accompanied by other concerning symptoms (e.g., fever or difficulty breathing), seek immediate medical attention.
Notify Us: Please also inform our Lotus Weight Loss clinical team through your patient account if you experience any significant injection site reactions.
At Lotus Weight Loss, we’re here to support you through every stage of your weight loss journey. If you have any concerns about injection site reactions—or any other side effects—don’t hesitate to reach out to our team or your NHS GP.
Pancreatitis is an uncommon but serious side effect sometimes linked to GLP-1 medications such as Mounjaro and Wegovy. Although actual cases are rare, it’s important to know the symptoms and seek immediate medical attention if you suspect pancreatitis. Clinical studies for Wegovy and Mounjaro have not shown a link with pancreatic cancer, but vigilance is key to safeguarding your health.
Recognising the Signs of Pancreatitis
Severe abdominal pain: Often radiates to the back and may be accompanied by a burning or throbbing sensation.
Nausea or vomiting: These symptoms often appear alongside the abdominal pain.
Feeling very unwell: Pancreatitis can lead to significant discomfort and a general feeling of being unwell.
What to Do If You Suspect Pancreatitis
Seek immediate help: If you experience severe, persistent abdominal pain (with or without nausea or vomiting), call NHS 111 for advice or go to A&E.
Contact your healthcare provider: Stop using Mounjaro or Wegovy and inform your NHS GP or our Lotus Weight Loss clinical team if pancreatitis is diagnosed or strongly suspected.
Prevention & Monitoring
Stay informed: Keep track of any new or worsening side effects during your weight loss journey.
Report concerns early: Promptly communicate any worrying symptoms to your GP or our clinical team so you can receive appropriate care.
No proven link to pancreatic cancer: Current research indicates no association between GLP-1 medications and pancreatic cancer.
At Lotus Weight Loss, we’re dedicated to your health and safety. If you experience any severe symptoms or suspect pancreatitis, please seek medical attention immediately. For additional questions or concerns, reach out to our clinical team or your NHS GP. We’re here to support you at every stage of your weight loss journey.
Gallstones are relatively common in the general population, and many people may not even know they have them. However, while taking GLP-1 medications such as Mounjaro or Wegovy, there is a chance that gallstones or gallbladder inflammation (cholecystitis) can occur—especially if weight loss is rapid (around 1.5 kg or more per week). Although this is uncommon, it’s important to be aware of the signs and seek prompt medical attention if necessary.
Recognising the Signs
Right-sided abdominal pain: Pain under your ribs on the right side may indicate gallstones or inflammation.
Severe or persistent pain: Could be accompanied by vomiting, fever, or blood in your urine.
Feeling very unwell: Cholecystitis often causes significant discomfort and can rapidly worsen.
What to Do If You Suspect Gallbladder Issues
Seek immediate help: If you develop intense pain, especially under your right ribs, contact NHS 111 or go to A&E.
Stop and consult: If you experience severe pain, vomiting, or a high temperature, stop using your medication and seek medical advice right away.
Prevention & Monitoring
Avoid rapid weight loss: Eating small, balanced meals throughout the day can help prevent gallstone formation.
Stay hydrated: Proper fluid intake keeps bile more diluted and may lower the risk of gallstones.
Check in regularly: Keep track of any new or worsening symptoms, and inform your NHS GP or our Lotus Weight Loss clinical team promptly.
If you suspect gallbladder issues or have any concerns about gallstones while on Mounjaro or Wegovy, please seek medical attention immediately.
For further questions or to discuss any side effects, get in touch with our clinical team or consult your NHS GP. We’re here to support you at every step of your weight loss journey.
Anaphylaxis (sometimes referred to as angioedema when swelling is prominent) is a rare but severe allergic reaction that can be life-threatening if not treated promptly. While uncommon, it’s important to know the signs and take immediate action if you suspect anaphylaxis.
Recognising the Signs
– Difficulty Breathing or Shortness of Breath
-Swelling of the Face, Lips, Tongue, or Throat
– Difficulty Swallowing
– Severe Dizziness or Feeling Faint
What to Do If You Suspect Anaphylaxis
Seek Emergency Care Immediately: Call 999 or go straight to A&E.
Stop Using Your Medication: Discontinue Mounjaro or Wegovy and inform the medical team about your treatment.
Bring Your Medication Packet: Show your healthcare provider the medication you’ve been taking.
Prevention & Monitoring
Stay Alert: Pay attention to any new or worsening symptoms soon after starting or increasing your dose of GLP-1 medication.
Contact Our Clinical Team: If you have any concerns or a history of severe allergies, discuss this with your NHS GP or the Lotus Weight Loss team before starting treatment.
Anaphylaxis is a serious, life-threatening emergency. If you experience any of the above symptoms, call 999 immediately. For ongoing concerns or questions, please reach out to our clinical team at Lotus Weight Loss or consult your NHS GP. Your safety is our top priority.
Once you reach a healthy weight, it’s important to focus on maintaining your progress and ensuring long-term success.
Next Steps After Reaching a Healthy Weight
1) Gradual Transition Off Medication
Our clinical team will assess whether it’s appropriate to gradually reduce or stop your medication. This helps prevent weight regain and supports a smooth transition to maintaining your results. For certain patients, it may be decided to continue the weight loss medication indefinitely if the benefits outweigh the risks.
2) Lifestyle Maintenance
Continuing with a balanced diet, regular physical activity, and healthy lifestyle habits is key to sustaining your weight loss without medication.
3) Ongoing Support:
Even after stopping treatment, we encourage regular check-ins with your GP or a healthcare professional to monitor your weight and overall well-being.
No, weight loss treatments such as Mounjaro, Wegovy, and Orlistat are not suitable if you are pregnant, breastfeeding, or trying to conceive.
It is important to use effective contraception whilst taking a GLP-1 agonist, as these
medications should not be used in pregnancy
If you become pregnant while using these treatments, you should stop taking them immediately and consult your GP or healthcare provider for further advice.
There is evidence that Mounjaro may reduce the effectiveness of oral contraceptives after starting treatment or increasing your dose. Our recommendation is you should use a barrier method of contraception (e.g. condoms) in addition to your pill for four weeks after starting the medication, and for four weeks after any increase in dose. You may wish to consider contacting your GP to discuss more effective forms of contraception such as coils, implants and injections.
More information can be found here:
https://www.fsrh.org/Common/Uploaded%20files/documents/Patient-information-GLP-1-agonists-and-contraception.pdf
For Orlistat, it is possible that medications that induce diarrhoea and/or vomiting (e.g. orlistat) could reduce the effectiveness of the oral contraceptive pill or the morning after pill- therefore we would recommend additional contraception during treatment.
Yes, it is possible to switch between Wegovy (semaglutide) and Mounjaro (tirzepatide) and vice versa; however, this should only be done under medical supervision- you would need to start at the lowest starting dose of the new medication and after a gap of at least 1 week between injections. Each medication works differently, and switching requires careful assessment to ensure safety and effectiveness based on your individual health needs and weight loss goals.
If you’re considering switching, our clinical team can review your progress and determine the most appropriate treatment for you. Simply complete our online consultation or contact us via our Contact Us page for further guidance.
At Lotus Weight Loss Clinic, we value your feedback and are committed to resolving any concerns you may have. If you wish to make a complaint, please contact us via email at support@lotusweightloss.co.uk, and our team will investigate the issue promptly.
We aim to respond to all complaints within 7 working days, in line with our complaints policy.
At Lotus Weight Loss Clinic, your privacy and data security are our top priorities. We comply with strict UK data protection regulations (GDPR) to safeguard your personal and medical information. All data is encrypted and securely stored on UK-based servers, with access restricted to authorised healthcare professionals only.
Our website is secured with SSL encryption, ensuring your data is protected during transmission.
For more details, please refer to our Privacy Policy.
Yes, you can request to have your personal data deleted from Lotus Weight Loss Clinic at any time, except where we are legally required to retain certain information, such as medical records, for regulatory and clinical purposes.
Medical records are typically retained for a set period in compliance with UK healthcare regulations, but they can be deleted once these obligations are met.
To request deletion, please contact our support team at support@lotusweightloss.co.uk. Please note that deleting your data may affect our ability to provide future medical services, and you may need to re-verify your identity if you wish to use our services again.
For more information, please see our Privacy Policy.
Yes, at Lotus Weight Loss Clinic, we are committed to providing accessible services for all patients, including those with disabilities. We can tailor our services to meet your specific needs—simply let us know any accommodations required before placing your order or completing your consultation. Our team is available to provide technical assistance if you need help navigating our website. For any special requests or support, please contact us.
At Lotus Weight Loss Clinic, the ID verification process is a secure and straightforward step to ensure compliance with CQC regulations and patient safety. During the consultation process, you are required to upload a photo of a valid form of I.D such as a driving license or passport. We may also use a trusted identity verification provider (AgeChecked.com) to confirm your details against various databases, such as credit agencies, the electoral register, and telephone records. Since weight loss medications are classified as high-risk, it is a legal requirement to verify that all patients are over 18 years of age before prescribing treatment. ID verification is conducted for each order and may be rechecked with future orders. All personal information is handled securely and in compliance with data protection regulations. For more details, please refer to our Terms and Conditions.
Yes, as part of our commitment to patient safety and compliance with CQC regulatory guidelines, we require a full-body photo when placing your first order. This helps us verify your BMI to ensure the treatment is appropriate and safe for you.
Photo Requirements
To meet our verification standards and avoid processing delays, please ensure your photo meets the following criteria:
Full-body shot: Your entire body must be visible from head to toe.
Face clearly visible: Your face must not be obstructed by anything, such as a phone, sunglasses, or masks.
Recent photo: The photo must reflect your current appearance and be taken within the last 30 days.
Tight-fitting clothing: Wear form-fitting clothes to allow for accurate assessment of your body shape.
We only require a full-body photo for your first order. You do not need to submit a new photo with subsequent orders unless you choose to update it.
For any questions or assistance, please contact us.
Yes! We run the Lotus Affiliate Programme and are always looking for like-minded people who share our values. If you’re passionate about making weight loss treatments more affordable and accessible for everyday people, we’d love to hear from you.
To apply, simply email support@lotusweightloss.co.uk and tell us a bit about yourself and why you think you’d be a great fit.
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